Since launching operations in Cambodia in July, Emirates has helped connect Cambodia with the rest of the world with ease. AsiaLIFE talks to Emirates Airline’s manager in Cambodia, Abdulla Adnan, to find out what their future plans are.
Why did you decide to start operations in Cambodia?
Cambodia is a new, but regionally and globally significant, destination in Asia for both tourism and business, and Emirates wants to be part of this exciting journey. We decided to start operations in Cambodia after we predicted a strong demand for passengers travelling from Cambodia to our global network of destinations across Europe, the Middle East and the Americas. Emirates has also been a very popular option for many travellers, and as the world’s largest airline, with our hub in Dubai reaching all six continents, it only makes sense that Emirates operates in Phnom Penh, a vibrant Asian city. Our Business and Economy Class products are second to none, so we are confident that the demand is there to be met. We always keep evolving our products and service offerings in Cambodia and the destinations we fly to.
How has the connection been received so far?
The results have been satisfying as more and more people fly with Emirates here, and we have had the opportunity to demonstrate to passengers from Cambodia why we have such a world-renowned reputation for service excellence. We offer superior onboard services from an international cabin crew who come from 130 nationalities and speak more than 60 languages. With large, spacious, lie flat seats in Business Class, as well as the largest in-seat screens in the world in Economy Class at up to 13.3 inches and more than 2,500 channels of on-demand entertainment on the award-winning inflight entertainment system, ice, Emirates provides quality products and value for money. We also take a good care of children on flights as we have special kid’s meals, dedicated children’s entertainment on ice and exclusive Fly With Me Animal toys and Lonely Planet Kids activity bags on board.
Who are your main clients?
Since operations commenced between Dubai and Phnom Penh in July 2017, more than 42,000 passengers have flown the route with us, and we have a wide range of ages of people flying from Phnom Penh to our global network of destinations. And, as Cambodia’s airports have doubled its capacity to accommodate more flyers, we are certain that in the near future more and more Cambodians will take more outbound trips via our service. We are proud to help connect travellers from Cambodia with the world and the world with Cambodia.
Why did you decide to connect with Yangon rather than other regional cities?
Phnom Penh and Yangon are two very vibrant Asian capital cities. And, with the opening of this service, Emirates will enhance its Southeast Asia offering and provide more choices for travellers in Cambodia and Myanmar. The Dubai-Yangon-Phnom Penh route will also enable passengers from Yangon to travel to Phnom Penh and vice versa. Emirates is currently the only airline with a direct service between these two cities.
Do you have any plans to extend services in Cambodia?
Emirates carefully assesses and analyses the market before flying to a new destination. We will need to continue looking at the performance and needs, which will show if there are more opportunities for us to further expand our presence. We would also like to play a significant role in facilitating the development of Cambodia’s economy and tourism.
How do you see Emirates helping to increase tourism in Cambodia, and do you help market the country?
With over 150 destinations on six continents, Emirates will connect the world to Cambodia, particularly between travellers in Europe and North America. We foresee this to be a major source of new tourism and investment for this country in the next few years, with Emirates acting as the vessel for its travel.
In the meantime, we’ve continued to witness an increase in foreign tourist arrivals to Cambodia, so again looking at leisure travellers particular those interested in eco-tourism or the country’s many historical sites, and those looking for the best possible flight to get them to their destination in comfort and style. We anticipate strong inbound traffic from France, the UK, Germany and the US. And, SkyCargo, the airline’s freight division, on the other hand, will support popular exports from Cambodia such as garments and seafood.